Return and Refund Policy
We want you to be satisfied with your order. If an item does not meet your expectations, the details of our returns, refunds, and exchanges are provided below.
Key Information
- Return period: 30 days from the delivery date
- Return costs: Covered by the customer
- Restocking fee: None
- Refund processing time: Within 7 days after receiving the returned item(s)
- Exchanges: Accepted
- This policy operates in accordance with our Terms of Service
How to Return an Item
You may return your order within 30 days from the date it was delivered. Requests made after this period cannot be accepted.
To start the process, contact us at info@nuveea.com. Our team will provide step-by-step guidance for your return.
Before sending your item(s) back, please ensure they are:
- Unused and unwashed
- In the original packaging
- Complete with all original tags attached
We recommend using a reliable courier service with tracking to ensure safe delivery. Please note, return shipping costs are the responsibility of the customer.
Cancellations & Damaged or Incorrect Items
Cancellations
If you would like to cancel your order, email us at info@nuveea.com as soon as possible. Orders that have already been dispatched cannot be cancelled.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, contact us immediately at info@nuveea.com with clear photos of the issue. Once reviewed, we will arrange for the correct item or a replacement to be sent at no additional cost.
Refunds, Restocking Fee & Exchanges
Refunds
Once your returned item(s) have been received and inspected, we will issue a refund to your original payment method. Please allow up to 7 days for the funds to appear.
Restocking Fee
We do not request any restocking fees.
Exchanges
If you wish to exchange an item, email info@nuveea.com within 30 days of delivery. Items must be unused, unwashed, and include all original tags and packaging. Our team will provide instructions for completing your exchange.
If you have any questions or need assistance, our team is ready to help. Please reach out using the contact details provided below.
Business Information:
Nuveea is owned and operated by Elgers Ecommerce Services, a company registered in the Netherlands.
Company Number: 94275068
VAT Number: NL005073726B65
Address:
Corkstraat 46
Rotterdam 3047 AC
The Netherlands
Customer Services Hours:
Monday to Friday: 9:00-17:00 GMT
Email: info@nuveea.com
Phone: +447520640845
Contact Form: Click Here