Shipping Policy
Important Information
- Order Cut-Off Time: 16:00 GMT
- Order Processing Time: 1–2 days (Monday to Friday)
- Package Transit Time: 3–5 days (Monday to Friday)
- Total Delivery Time: 4–7 business days
- Shipping Costs: Delivery is free within the United Kingdom
Shipping Process
Once your order is placed, you will receive a confirmation email confirming that processing has started. This step usually takes 1-2 days (Monday to Friday).
When your order has been dispatched, we will send you an email containing tracking information so you can follow the status of your delivery. Transit time is typically 3-5 days (Monday to Friday) from the dispatch date with a total delivery date of 4-7 business days from your order date.
Possible Delays
Delays can happen for various reasons such as peak periods, public holidays, or unforeseen circumstances. If your order is delayed, please allow an additional 3 days (Monday to Friday).
If your order still has not arrived after this additional period, please contact us at info@nuveea.com so we can investigate further.
Cancellations
If you wish to cancel your order, please contact us as soon as possible at info@nuveea.com. Once your parcel has been dispatched, we are unable to process cancellations.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us at info@nuveea.com with clear photos of the issue. Once reviewed and confirmed, we will arrange for the correct item or a replacement to be sent to you.
If you have any questions or need assistance, our team is ready to help. Please reach out using the contact details provided below.
Customer Service Hours:
Monday to Friday: 09:00–17:00 GMT
Email: info@nuveea.com
Phone: +447520640845
Contact Form: Go to Contact Form